Magic One – automated phone account access

Access by phone, 24 hours a day, seven days a week.

Call 704-969-6700 if in Charlotte, NC or 800-462-4421 and select option 1; from there, you will be prompted to enter your member number and your Personal Identification Number (PIN). If you do not know your PIN, contact us. For a copy of the Magic One Menu click here.

SPEED KEYS to Immediately Transfer to Select Functions

#11 Quick Check
#12 Balance Information
#13 Account History
#14 Tax and IRA Information
#15 Financial Transactions
#41 Checking Service Requests
#42 Request Statement Copies
#43 Change Audio PIN
#51 Products and Services
#52 Loan Estimates
#53 Savings Estimates
#99 Access a different account number

MAGIC ONE TIPS

• Press the * key at any time to return to the previous menu
• Always follow each entry with the # key
• If an entry is not made within 40 seconds after the prompt, your call will be trans- ferred back to the Main Menu
• If you enter an incorrect PIN three consecutive times, your call will be terminated.
• When entering funds, enter dollars and cents. (press 2500 on your touch tone phone to indicate $25.00)
• Speed keys are only available in Account Access, Member Services, or Credit Union Information/Requests.
• Changes in your PIN only apply to Magic One  
Federally Insured by NCUA. Your savings federally insured to at least $100,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.
We do business in accordance with the Federal Fair Housing Law and Equal Credit Opportunity Act.