Q: Named Exclusion & Name Component coverage: does it extend to NEW hybrid cars made by Toyota or other?
Q: Where can you take your vehicle for repairs?
A: Any licensed repair facility. For major engine or transmission concerns we recommend the vehicle’s dealership or Aamco transmissions.
Q: Do you just cover to 125,000 miles?
A: Plans are available based on the year and mileage of your vehicle. You can purchase coverage on vehicles with up to 125,000 miles on the odometer (not all makes and models are eligible for coverage).
Q: Do you cover tires and maintenance?
A: No, tires and normal maintenance (ex. oil changes) are not covered.
Q: Does the VSA cover exhaust manifolds and mufflers?
A: No, exhaust manifolds and mufflers are not covered, and are part of maintenance items; however, intake manifolds are covered.
Q: What classifies Wear and Tear?
A: When the part has ceased to perform the function for which it was intended.
Q: If my radiator and engine needs to be repaired and the oil or coolant is depleted, will the member be responsible for paying for the replacing the liquids?
A: When the repair of the component is an authorized repair, the fluids will be replaced as part of the repair.
Q: How does this work, am I reimbursed for paid repairs or does the VSA pay the repair facility directly?
A: The repair facility determines the repair and obtains a pre-authorization number. Once the repair is completed, the charges are billed to an IWS corporate credit card.
Q: What is my responsibility to the repair shop to receive payment once my vehicle is being repaired?
A: IWS pays the repair facility with a corporate credit card and the repair facility is paid at retail repair facility listed rates. You are responsible for any deductible and (sales tax if applicable) and non- covered repairs.
Q: If I am not satisfied with the repairs and still experiencing problems with the vehicle what is my course of action?
A: As an IWS member, the member service and claims department will work with the repair facility to resolve any issues. Eliminating any need, concern, stress, or frustration for our IWS members, IWS works directly with the repair facility to resolution.
Q: Am I covered if I travel out of my home state?
A: Yes, an IWS VSA has nation-wide protection for your vehicle whether you are in-state or traveling out-of-state.
Q: What happens if I am traveling and my car breaks down and needs servicing overnight and/or parts are unavailable for a few days?
A: IWS’ VSA will reimburse you for any travel expense (food & lodging) up to $300 and car rental up to 10 days/$500.
Q: Why is your deductible only $100, versus a higher amount?
A: IWS keeps the deductibles at a low cost to service our existing clients and to be competitive in the market place and service new potential members.
Q: If my car needs to be repaired over some time, and I need to rent a car, do you refer to car rentals?
A: IWS’ will reimburse you for car rentals for up to 10/days or $500 dollars in total. IWS maintains a direct bill relationship with Enterprise Rent A Car, but the decision on which car rental company to use is yours.
Q: Is there towing coverage?
A: Yes, our service reimburses for towing up to $100.00 with a covered repair.
Q: What if I sell my car before the end of the warranty, what happens to the warranty coverage?
A: There are two options available to you:
- If you trade the car in you can call us and receive a pro-rated refund for the unused portion of the remaining months/years. For example: you trade the car in during the second year (23rd month) of a four year plan, your refund will be pro-rated based on the approx. 25 months of the remaining months.
- If you sell the vehicle to an individual, the VSA can be transferred to the person who is purchasing the car for a small fee of $40.00.
Q: What is a bumper-to-bumper warranty?
A: Your automobile insurance covers bumpers; bumpers are external to your vehicle and not covered. IWS Named Exclusion coverage is our most comprehensive service plan; it covers eligible vehicles almost entirely. Our Named Exclusion plan covers every mechanical, electrical, and electronics failure. The reason this coverage is called Named Exclusion is that there are too many parts/components to list. Examples of listed exclusions; any required maintenance by the manufacturer, any pre-existing condition, any aftermarket products not installed by the manufacturer, and external items (body parts) that are covered by your automobile insurance, such as bumpers, glass, hood, fenders, door panels, etc.
Q: Am I covered 24×7 to reach someone at claims?
A: The answer is yes, we have coverage 24 hours a day and 7 days a week.
Q: “Replacement components / parts may include the use of remanufactured or like kind and quality parts.”
A: IWS’ ability to use LKQ or re-manufactured parts is a standard clause in every extended warranty. The intent of the clause is to insure that we are accountable for repairing a vehicle not re-building it. For example if a vehicle with 99,000 miles on it has a failure and needs a new engine or transmission, the intent of the contract is not to put a new engine in it, effectively rebuilding it and extending its life another 150,000 miles. The intent is to find a “like kind and quality” engine which will repair the vehicle and permit it to function as it did just prior to the breakdown.
Q: What does re-manufactured mean?
A: Re-manufactured means that a re-builder takes an OEM part and re-news it, these parts can come with warranties as long as 3 year/50,000 miles down to a 12 month /12,000 mile warranty from the re-manufacturer.
- To further explain, a part of like kind and quality would be one that was in a car of like mileage and age. In practice, we always attempt to find parts that are from vehicles with less mileage than the vehicle being repaired. These parts are obtained from a national parts supplier and come with a minimum 12/12 warranty from the parts supplier. Of course, it is in our best interest to find a part that will satisfactorily complete the repair as we likely still will cover the vehicle for some period after the repair and do not want to do the same repair a second time. It is not cost effective. IWS’ will always request new parts to be installed by the repair facility, however, if the vehicle new parts are unavailable, based on age of vehicle, manufacturer no longer supplies the part, then IWS will advise the repair facility to acquire rebuild parts. The member of IWS does not foot the bill for any repairs as long as the program covers that vehicle component.
- Wear and tear explained
Wear and Tear is exclusion on all property insurance policies, including auto, home, boat, business, RV, machinery, equipment, etc. Wear and Tear is considered” the natural and inherent wear characteristics” of the property being insured. For mechanical breakdown coverage, the property is car parts. By insurance company guidelines, every component of the vehicle has a specific lifespan limit. The Lifespan is measured by time and/or mileage. Should a component fail before that limit is reached; the failure is considered covered since the component “has exceeded normal wear tolerances.” However, should a failure occur after that limit, the claim is denied for “normal wear and tear.” With many other mechanical breakdown coverage’s, certain claims can and will be denied! Unlike almost every other type of mechanical breakdown coverage, IWS's plan actually covers mechanical failure due to wear and tear!
- According to a warranty industry survey, approximately 25% of all “problem” claims are due to wear and tear, which is generally not covered. Most people just assume that their contracts will pay for repairs as long as the coverage is forced.
- It is certain that various auto parts will wear out during the time that one keeps a vehicle, regardless of how carefully the vehicle has been maintained.