FAQs

A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.

Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn't operate in that manner. Rather, each credit union member owns one "share" of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.

A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a "field of membership." The field of membership may include where they live, where they work, or their membership in a social or economic group. Call 704.969.6700 or 800.462.4421 to see if you are eligible to join Sharonview.

Offering Sharonview Federal Credit Union membership is a no-cost, easily administered employee benefit that reaps multiple rewards. Credit union membership is a highly desired benefit among employees. By offering Sharonview Federal Credit Union as a benefit, you not only show your employees that you care about their financial well-being, you also give your employees more choices in their financial endeavors. For more information, email us at benefit@sharonview.org.

Sharonview is proud to be a not-for-profit organization that puts all funds not used for operating expenses back into the credit union in the form of no, or low fees, higher savings rates, and lower loan rates. All member/owners of Sharonview have a voice and a say. We are a truly unique financial institution. As a full-service financial institution, we can compete with most financial venues and offer excellent service as well. In addition, once your employee joins Sharonview, their family members are also eligible for membership. For more information email us at benefit@sharonview.org.

1. Email us at benefit@sharonview.org, or call 704.969.6700 or 800.462.4421, and request an information packet.
2. In the information packet, you'll find a sample request letter, as well as a company profile and service agreement. Once these forms have been completed and returned to Sharonview, they are sent first to our Board of Directors and then on to NCUA (our federal governing agency) for final approval.
3. Once an approval has been given, representatives from Sharonview will come to your business to share the benefit of the credit union with employees. This final step makes it easy and convenient for your employees to take advantage of gathering information and asking questions.

Sharonview's routing and transit number is 253075303. You will find this number on the bottom of your checks. The first set of numbers listed is our routing number.

Yes. All savings are insured to at least $250,000 by the NCUA, the National Credit Union Administration, an agency of the federal government.

Choose from the following methods: 

• Through your Online Banking account, under the Additional Services menu.
• Visit your local Sharonview branch and place a stop payment.
• Call Sharonview for assistance at 704.969.6700 in Charlotte, NC, or 800.462.4421.
• Use our automated telephone service at 704.969.6700 in Charlotte, NC, or 800.462.4421.
• Fill out the Stop Payment Form and send it to us

A fee will be charged to you for placing each stop payment. See our current fee schedule.

Contact Elan Financial Services at 800.558.3424 to report lost or stolen credit cards.

Contact our Member Experience Center at 704.969.6700

Yes, Sharonview does offer a free financial counseling service for members.

You can reorder checks online, through Magic One or at your local branch.

There are many things you can do to help protect yourself from fraud, such as changing your account passwords frequently, signing up for eStatements, and immediately reporting suspicious behavior on your accounts. For more suggestions, visit our Security Center.

It's Sharonview's 24-hour, 7 day-a-week automated telephone service. Access Magic One by calling 704.969.6700 (Charlotte, NC area) or 800.462.4421 (toll-free). Members can:

• Access account information, check balances, inquire about cleared checks, and get information about taxes and IRAs.
• Conduct financial transactions such as transferring of funds, quick withdrawal by check, loan payments, cross account transactions, and loan advances to share accounts can be conducted.
• Re-order checks, request a copy of cleared checks and statement copies, and request a stop payment.
• Check deposit rates, loan rates, branch hours, and product information.

You can view up to three years of cleared checks through eStatements with Online Banking. You may also request a copy of a cancelled check through Magic One or at your local branch.

Sharonview may charge members a small fee for using any ATM. The other Financial Institution may charge a fee for the use of their machines. Locate more than 30,000 fee-free ATMs now. Alternatively, members who use our Free Anywhere Checking account can get up to $10/month of non-Sharonview-ATM fees reimbursed.

Use a secure form in Online Banking, visiting your local branch or fax your new address information to 704.969.6748, with your signature for verification.

Your employer's Human Resource or Payroll Department initiates Direct Deposit. Once you fill out the form provided by your employer and submit it, it may take a couple of pay cycles to see the Direct Deposit take effect. You will need Sharonview's Routing and Transit number: 253075303

Use this enrollment page, or you can register through the Mobile App. You will need your member number. If you do not know your member number, please Contact Us.

You are automatically enrolled in eStatements when you sign up for Online Banking or the Mobile App. You can access up to three years statement history, including check images and general tax information. To access your eStatements, log into Online Banking and click Additional Services and then select eStatements. You can also access your eStatements from the Mobile App. Just tap on the menu icon in the app and select eStatements.

Simply go to the App Store℠ or Google Play™ and search for Sharonview. Then, download the free Sharonview app on your mobile device. If you have not yet enrolled in Sharonview's Online Banking or Mobile App, you can enroll right in the app when you start it up.

There are a few ways to transfer funds to Sharonview from another financial institution.

What loans can members pay with this option?
- All loans except credit cards and mortgages

How much is the fee?
- External Accounts (using routing/account numbers): FREE
- Debit Cards: $7.00

What debit cards are accepted for payments?
- Visa, MasterCard, Discover

What is the maximum payment amount?
- $5,000.00

How long does it take to process a payment?
- Allow 3 business days for payment to post

What is the cutoff time for a payment to be processed (not posted) the same day?
- 3:00 P.M. EST

Can recurring payments be setup?
- Yes, using external accounts (routing/account numbers)
- Recurring payments are NOT allowed for debit cards

Can recurring payments be modified or cancelled?
- There are options to Cancel Next Payment or Cancel Series
- There are no options to modify a recurring payment. The recurring payment will need to be cancelled and setup again.

Is payment history available?
- Yes, 90 days of history is available
- History can be viewed in both online banking and mobile app
   o Online Banking: Move Money – Loan Payment – Scheduled Loan Payments
   o Mobile App: More – Pay Loan – Processed Loan Payments

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If you are not using one of the browsers listed above, you may encounter issues. You may also see a notice that encourages you to upgrade to the latest browser. We recommend switching to one of the supported browsers listed above for an optimal online banking experience. For additional help, please review our browser guide. Simply find the browser version you are using in the table of contents, then click to go right to that page.

Your computer deletes your cookies, that's why you are not recognized the next time you try to log in to online banking. To fix this just follow the steps below.

• Within Internet Explorer 9.0+, click the Tools icon on the upper right side (looks like a gear wheel).
• Select Internet Options from the dropdown list.
• In the Browsing history section, uncheck the 'Delete browsing history on exit' checkbox.
• Click the Privacy tab.
• Click the "Advanced" button.
• Select the "Override Automatic Cookie Handling" checkbox.
• Select 'First-party Cookies' and 'Third-party Cookies' radio buttons, if needed.
• Select the "Always Allow Session Cookies" checkbox.
• Click the OK button.