If we don’t recognize the device you are using to access Online or Mobile banking, we will ask you to verify the device you are using by sending you a text message or phone call to the contact information on file. This is to protect you and your account. Please NEVER allow anyone else to use your account, no matter how convincing their story. If you didn’t request access to online or mobile banking, then do not reply to the text or provide anyone else with the access code. We have seen people attempt to defraud members using confidence scam and requesting the members to provide the 2nd factor authentication code.