Card Alerts & Controls
End-User Agreement

PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE AGREEING TO PARTICIPATE IN THE SHARONVIEW FEDERAL CREDIT UNION CARD CONTROL SERVICE (THE " SERVICE"). YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS (“AGREEMENT”) SET FORTH BELOW AND REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT PROCEED TO USE THE SERVICE.

The terms “Sharonview,” “we,” “our,” or “us” refers to Sharonview Federal Credit Union and any affiliates or subsidiaries. 

Information collected by Sharonview during the application for or servicing of one of our products or services are also governed by Sharonview’s Privacy Notice. Please reference that document for additional details on our privacy practices. 

Sharonview is a United States-based financial cooperative serving a U.S.-based target market. Our digital properties do not intentionally target children under the age 13 without parental consent. In addition to the privacy practices described within this statement and the Sharonview Privacy Notice, social media sites may have their own privacy policies that you should understand prior to using their services to interact with Sharonview on those sites. 

Service

The Service is offered by Sharonview Federal Credit Union (referred to herein as "SFCU," "us," "we," or "our"). The Card Control Service is designed to allow you to temporarily or permanently disable your SFCU debit card in the event it is misplaced, lost, or stolen. The Service may also be used to send transaction alerts via SMS notifications or via email. Access to the Service is limited to SFCU’s online and mobile banking platforms.

The Service cannot be used to cancel authorized or pre-authorized debit card transactions. It is not intended to be used as a method for stopping payment on authorized or pre-authorized transactions. In accordance with Visa Operating Rules, all preauthorized transactions will be paid by SFCU. This applies to authorizations made in both card present (i.e. in-store) and card not present situations (i.e. online, telephone, in-app, mobile wallet), and in cases of pre-authorized recurring transactions. Pre-authorized recurring transactions must be stopped in accordance with the agreement made with the merchant involved in the pre-authorizations.

Fees

SFCU does not charge for use of the Service. However, in order for Transaction Alerts to be sent to your mobile telephone number(s), you must (i) own a two-way text message (or "SMS") capable mobile phone that is registered on a carrier network, (ii) have enrolled in a data plan that includes use of your mobile handset’s SMS capabilities and (iii) ensure that your account remains in good standing with your wireless service carrier. You hereby acknowledge and agree that standard text messaging rates apply for each text message sent from and received by your mobile phone as determined by your wireless service carrier. You are solely responsible for such charges and any other charges from your wireless service carrier. You should contact your wireless service carrier for complete pricing details.

Transaction Alerts

Following your registration to receive Transaction Alerts sent to your mobile telephone number(s), the actual time between a transaction made with your card that triggers a Transaction Alert and the time you receive such Transaction Alert is dependent upon your wireless carrier’s service and coverage within the area in which you are physically located at that time. Your receipt of Transaction Alerts may not be available in all areas. SFCU is unable to guarantee the timing and/or receipt of the Transaction Alerts; SFCU is not responsible for any related impacts if the Transaction Alerts are delayed or not received. Alerts may not be encrypted. If you do not wish for others to see your Transaction Alerts, secure your device with a passcode, keep it locked when not in use, and guard the screen on your device when in use.

Eligibility

The Service is only available to individuals who are: (i) of legal age of majority in their jurisdiction of residence (and at least 18 years of age); and (ii) own a SFCU VISA debit card that is in good standing and eligible for the Service ("Card"). Note: Eligibility of a Card will be determined by us in our sole and absolute discretion. Our decisions with respect to your eligibility are final and binding. We reserve the right to terminate your participation in the Service at any time. The user must qualify for online banking and mobile services in order to use the Service. In addition to the obligations set forth in this Agreement, you must adhere to the terms and conditions outlined in separate Agreements for online banking, mobile banking, and cardmember agreement.

No Amendment of Existing Terms and Conditions for Cards

THE CARD CONTROLS AND ANY ALERTS THAT ARE PROVIDED TO YOU THROUGH THIS SERVICE DO NOT AMEND, SUPPLEMENT, CHANGE OR REPLACE ANY OTHER NOTIFICATIONS/COMMUNICATIONS PROVIDED AND THE TERMS OF YOUR CARD ACCOUNT, INCLUDING, BUT NOT LIMITED TO, ANY INFORMATION PROVIDED TO YOU ON YOUR PERIODIC STATEMENT, CARDMEMBER AGREEMENT, OR YOUR MEMBERSHIP ACCOUNT AGREEMENT AND DISCLOSURES.

Limitations

(a) No Warranties

Equipment, Computer, and Software. THE SERVICE IS PROVIDED AT NO ADDITIONAL CHARGE. SFCU, ITS DIRECTORS, OFFICERS, EMPLOYEES, STAFF, REPRESENTATIVES, ASSIGNS, RELATED PARTIES, AFFILIATES, SUBSIDIARIES, DIVISIONS, ADVERTISING AND PROMOTION AGENCIES OR THEIR SERVICE PROVIDERS (COLLECTIVELY, "RELEASED PARTIES") SPECIFICALLY DISCLAIM ANY RESPONSIBILITY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR EQUIPMENT. YOU AGREE THAT YOUR USE OF AND ACCESS TO THE SERVICE AND ANY EQUIPMENT ARE AT YOUR SOLE RISK. THE SERVICE AND ANY EQUIPMENT USED TO MAKE AVAILABLE SUCH SERVICE IS PROVIDED ON AN "AS IS" AND AN "AS AVAILABLE" BASIS.

(b) Limitation of Liability

IN NO EVENT SHALL RELEASED PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE LOSS OR DAMAGE FOR ANY BREACH OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OR GOODWILL, LOSS OF USE EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE OR ANY CLAIM BY ANY THIRD PARTY. RELEASED PARTIES SHALL NOT BE LIABLE IF THE SERVICE CANNOT BE PROVIDED (OR ANY PART THEREOF) OR FOR ANY FAILURE TO PERFORM ANY OBLIGATIONS CONTAINED IN THIS AGREEMENT DUE TO, DIRECTLY OR INDIRECTLY, THE FAILURE OF ANY EQUIPMENT OR ANY INDUSTRIAL DISPUTE, WAR, FLOOD, EXPLOSION, ACT OF GOD OR ANY OTHER EVENT BEYOND OUR CONTROL.

(c) Indemnity

You agree to indemnify and hold harmless the Released Parties from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties set forth herein.

(d) Exclusions and Limitations

IN ADDITION, NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, NO REPRESENTATION OR WARRANTY OF FITNESS OR MERCHANTABILITY SHALL BE CONSTRUED UNDER THIS AGREEMENT, AND RELEASED PARTIES SPECIFICALLY DISCLAIM ALL LIABILITY WHATSOEVER WITH RESPECT TO ANY FAILURE TO PROVIDE THE SERVICE OR PROVIDE THE SERVICE ERROR-FREE OR UNINTERRUPTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

(e) Dispute Resolution

Any claim or dispute related to the use of any SFCU debit card shall be handled in accordance with the dispute resolution provisions of the agreement governing your Card account.

Availability of Service

While we will make every effort to decline transactions while your card is in a deactivated status, we cannot guarantee that all such transactions will be declined due to circumstances beyond our control. You acknowledge that the deactivation function is reliant on computer and/or telecommunication systems and other factors beyond our reasonable control. Disruptions to these systems may result in the authorization of transactions, even when the card is in a deactivated status. Reactivation of cards may be unavailable during certain times of the day. We will attempt to notify you of these times. Transactions are covered by the protections offered by Visa and regulatory agencies, as described in the Electronic Funds Transfer Agreement and Disclosure, included in SFCU’s Membership Agreement.

You are responsible for monitoring your account activity, whether electronically or by checking your statements. Use of the Service does not override your responsibility to report unauthorized transactions in a timely manner as described in the Electronic Funds Transfer Agreement and Disclosure. SFCU assumes no responsibility for failure of the Service to work in the expected manner except as expressly set forth in this Agreement.

Enforceability

We may waive enforcement of any provision of the Agreement. No waiver of a breach of this Agreement shall constitute a waiver of any prior or subsequent breach of the Agreement. Any such waiver shall not affect our rights with respect to any other transaction or to modify the terms of this Agreement. In the event that any provision of this Agreement shall be deemed to be invalid, illegal, or unenforceable to any extent, the remainder of the Agreement shall not be impaired or otherwise affected and shall continue to be valid and enforceable to the fullest extent permitted by law.

Amendments

SFCU may modify this Agreement at any time. We may add new terms and conditions and we may delete or amend the existing terms and conditions. You will generally be provided advance notice of any change, provided that if the change is favorable for you, we may make the change at any time without prior notification. If you do not agree with the change, you should immediately discontinue using the Service. If you continue using the Service, your continued use will be acceptance to the Agreement changes. You may be required to affirmatively accept the revised Agreement in order to continue using the Service. The revised version will be effective at the time it is posted unless a delayed effective date is expressly stated in a revision. Any use of the Service after a notice of change or after the posting of a revised version of this Agreement on the SFCU site will constitute your agreement to such changes and revised versions. We may from time to time revise, update, upgrade or enhance the Service and/or related applications or material, which may render all such prior versions obsolete. Consequently, upon notice to you we reserve the right to terminate this Agreement as to all such prior versions of the Service, and/or related applications and material, and limit access to only the Service’s most recent revisions, updates, upgrades, or enhancements.

Termination

We may terminate or suspend the Service, or your use of the Service, at any time. You may terminate your use of the Service at any time through the card control application or by giving notice to us using the contact information at the end of this agreement. Your notice will not be effective until we receive your notice of termination and we have had a reasonable time to act upon it. Without limiting the foregoing, this Agreement may be terminated if you breach any term of the Agreement, if you use the Service for any unauthorized or illegal purposes or you use the Service in a manner inconsistent with the terms of your Debit Cardholder Agreement or any other agreement with SFCU.

Contact Us

If you have any questions about the Service or any Card transaction, please contact our Member Experience Center at 800-462-4421.

Need a reason to choose Sharonview?
you decide
Everything we do is geared toward helping you improve your financial standing, all while treating you the way you deserve. Experience the Sharonview difference.